FAQ
Find clear answers about shipping, returns, payments and your order. If you still need help, our support team is here for you.
Clear policies. Fast support. A smoother shopping experience.
Shipping & Delivery
How long does delivery take?
Orders are usually processed within 1–3 business days. After dispatch, delivery usually takes 6–12 business days. The total estimated delivery time is typically 7–15 business days from the date the order is placed.
Do you offer free shipping?
Free standard shipping on all orders. There is no minimum order value required to receive free shipping.
How can I track my order?
Once your order has shipped, you will receive a shipping confirmation email with tracking information. You can also track your order on our order tracking page.
See our Shipping Policy for full details.
Returns & Refunds
What is your return window?
You may request a return within 30 days of the delivery date.
How do I start a return?
Email support@avorlyne.com with your order number, the item you want to return and the reason for the return. If approved, we will provide the correct return instructions.
See our Return & Refund Policy for full details.
Payments
Which payment methods do you accept?
Available payment methods may include Visa, Mastercard, American Express, Discover, Shop Pay, Apple Pay and Google Pay. PayPal is only available if shown at checkout.
See our Payment Methods page for full details.
Contact
How can I contact Avorlyne?
Email support@avorlyne.com or use our contact page.
What are your support hours?
Monday–Friday, 9:00 AM – 6:00 PM EST