Return & Refund Policy

You may request a return within 30 days of the delivery date.

To be eligible for a return, your item must meet the conditions listed in this policy. Return requests made after 30 days from delivery may not be accepted.

To qualify for a return, items must be:

• Unworn
• Unwashed
• Unused
• In their original condition
• With original tags still attached
• Returned in the original packaging where possible

You may try on clothing as you would in a store, but returned items must remain clean, unused and suitable for resale.

Items that show signs of wear, washing, damage, stains, odors or removed tags may be refused.

The following items cannot be returned:

• Items that have been worn, washed or used
• Items without original tags
• Items damaged due to customer use
• Items returned outside the 30-day return window
• Final sale items, if clearly marked as final sale at the time of purchase
• Gift cards, if applicable

If you are unsure whether your item is eligible for return, contact us at support@avorlyne.com before sending it back.

To start a return, email us at support@avorlyne.com.

Please include:

• Your order number
• The email address used for the order
• The item you would like to return
• The reason for your return
• Photos, if the item arrived damaged, defective or incorrect

Once we receive your request, our support team will review it and provide the correct return instructions if your return is approved.

Please do not send items back without contacting us first. Returns sent without approval or to the wrong address may not be processed correctly.

The correct return address will be provided after your return request has been approved.

This helps us make sure your return is sent to the correct location and processed properly.

Please do not send returns to a general business address unless our support team has confirmed that it is the correct return address.

Customers are responsible for return shipping costs unless the item is damaged, defective or incorrect.

If your return is approved for a standard return, you may choose your preferred shipping method. We strongly recommend using a trackable shipping service, as Avorlyne is not responsible for returns lost in transit.

For approved damaged, defective or incorrect items, Avorlyne will provide a suitable solution and will not require the customer to cover return costs caused by our error or a product issue.

Once your returned item has been received, it will be inspected.

If the return is approved, your refund will be issued to the original payment method used at checkout.

You will receive an email confirmation once your refund has been processed.

Please note that your bank, card provider or payment provider may take additional time to post the refund to your account after it has been issued.

After your return has been received and inspected, approved refunds are usually processed within 14 days.

The exact time it takes for the refund to appear in your account may depend on your bank or payment provider.

If you ordered the wrong size or would like a different size, contact us at support@avorlyne.com with your order number and the size you would like to receive.

Size exchanges may be offered when stock is available.

If the requested size is not available, we may offer a return, refund or alternative solution.

Items sent for exchange must meet the same return conditions as standard returns.

Please inspect your order when it arrives.

If you receive a damaged, defective or incorrect item, contact us as soon as possible at support@avorlyne.com.

Please include:

• Your order number
• A short explanation of the issue
• Clear photos of the item
• Clear photos of the packaging, if relevant

Once we review your request, we may offer a replacement, exchange or refund depending on the situation.

For approved cases involving damaged, defective or incorrect items, Avorlyne will provide the appropriate solution.

If an item is missing from your order, contact us at support@avorlyne.com with your order number and a photo of the package you received.

Our support team will review your order and help resolve the issue.

If you need to cancel your order, contact us as soon as possible at support@avorlyne.com.

Orders can only be cancelled before they have been processed or shipped.

If your order has already been shipped, it cannot be cancelled. In that case, you may request a return after delivery according to this Return & Refund Policy.

If a package is refused by the customer, not collected, or returned to sender due to an incorrect or incomplete address, we will review the situation once the package is returned.

Additional shipping costs may apply if the order needs to be resent.

Refunds for refused or failed deliveries may exclude shipping or return costs where applicable.

Avorlyne does not charge a restocking fee for approved returns.

For return, refund or exchange questions, contact us at:

Avorlyne
Email: support@avorlyne.com
Customer support hours: Monday–Friday, 9:00 AM – 6:00 PM EST

When contacting us, please include your order number so we can assist you faster.